Overview
This is the official return form supplied by Smoke Arsenal to all its customers. Please fill in all the information provided below carefully.
- The warranty period for any retailed device is only 180 days from the date of sale; any products purchased before the 180 period will not be credited.
- Inspect all items before sending them back. If there are irregularities, the received return shipment will not be refunded.
- Excluded Items from the warranty process include items such as coils, replacement pods, and accessories.
- If the part of the device is defective or replaceable only that part will be credited or replaced.
- Specify product name (with variant name), total quantity, and reason for return against each field mentioned below along with their invoice number and date.
- If the order was placed in error by the customer, the returns will need to be shipped back to Smoke Arsenal at the customer's expense and will be subject to 10% restocking fees. Any such requests will be considered prior to 48 hours from the time of delivery.
- Once the credit note is generated, the customer will receive a copy of it in their email.
