To all our valued customers, we would like to notify you of upcoming changes to our policy as of December 1, 2022. Due to new regulations and changes in the industry, we have made necessary changes to act accordingly..
- Free shipping on orders above $1500 before tax.
- Standard shipping fee of $35.00.
- Standard shipping time is 48hrs.
RMA & Credits
- All returns/credits on vapes will be issued upon receiving the actual defective product back to us with the RMA form filled through the website and attached to the same copy with the return package.
- Returns will be credited on a monthly basis. Return labels will be issued the first week of every month for the previous month’s returns.
- All credits will be issued within 3-5 business days.
Discounts & Rebates
- All existing rebate programs & discounts will no longer be applicable.
- New rebate program will take effect for the new year. (Will be announced in December 2022)
Credit Card Transactions
- All credit card transactions will have processing charges - Visa/MasterCard @ 2.5% and Amex @3.5%
- Credit card payments will ONLY be allowed for verified customers.
For more information, please contact your account manager or our common helpline +1 888-387-7441